For this week’s post, I want to expand on the subject we talked about last week of being governed by zombies. Note that there is a big difference between being governed by zombies and being led by zombies. The latter is an oxymoron. Zombies are a group phenomenon. One person wants brains, next thing you know, everybody wants brains. Zombification happens when there are no leaders.
As it happens, I’ve seen the zombification process several times in my work career. Let me tell the story of one of the more memorable examples and how it’s related to a lack of leadership.
I’ll avoid names to protect the guilty, but let’s just say this was one of Australia’s largest companies. Like most corporations here, it has a quasi-monopoly on the market, which means it doesn’t have to really care what customers think. That’s an important caveat because the major political parties in western nations also have a monopoly on “the market.” Sure, they might lose an election, but they still get to sit on the opposition benches and earn a pay cheque.
This creates an environment where there is no real pressure to respond to the real world, and so the institutions gradually slide into senility. It’s not a coincidence that our elites these days behave as if they have dementia, lashing out at the public the way a dementia patient acts towards family members and carers.
Anyway, to return to the story, I’d heard rumours about how the IT department of this corporation was not a good place to work, so I was sceptical about taking the job. However, the people who interviewed me told me they were trying to reshape the way they operated and that my experience was a good fit. In addition, it was a six-month contract role, and the money was very good. So, I decided to give it a go. I was hired and placed on a new project that was just about to start.
It took me about three weeks to realise that the project was a total sham. Most of that time was me being in denial about what I was learning. I kept telling myself I must be missing something. The actual deliverables for the project were trivial, especially considering that a team of thirty people was supposed to build it. That would have been bad enough. But the truly incredible part was that most of the software had already been written in a past project. This project was about completing that work.
To take an analogy, imagine you’re a builder and you get hired to build a house. You rock up to the building site on day one to find that the house is already mostly built, there’s only some trivial bits and pieces to finish it off. Now imagine that there’s a team of thirty builders on site who are all doing something. What they are doing is mostly turning up to meetings and talking. In between meetings, they do some odd jobs that make it look like they are doing work.
Now, this could never really happen on a small construction site since any idiot can tell if a house is already built. But on a software project where everything is intangible, it’s much less obvious. Anybody with basic coding skills can figure it out, but software projects often have a lot of people without coding skills (including the coders!), and, most importantly, management very often does not have coding skills.
This last fact is the crucial one because it links us back to modern politics. California governor, Gavin Newsom, has been in the news this week for obvious reasons. There was a particularly revealing interview where he was standing on the street with a house burning down behind him and the reporter asked why the fire hydrants had no water. Newsom tried to avoid the blame saying it was the fault of the local authorities.
Now, if that’s true and Newsom is not responsible for the problem, why doesn’t he find the person who is responsible and make them explain themselves to the public? But that wouldn’t seem fair because fire hydrants were only one part of the problem. The fire was also caused by the state authorities who drained water reservoirs, the mayor who cut fire department funding, the environmentalist lunatics who stop forest management authorities from preventing the build-up of fuel on the forest floor, and a number of other factors.
The fact that all that is true only reveals why Newsom’s attempt to avoid responsibility is disingenuous. It’s the job of a leader to oversee all those independent developments and to realise that this combination of factors is going to lead to disaster. Otherwise, what is the point of having a leader in the first place? Gavin Newsom doesn’t get to pretend he’s a leader when things are going well and then not be one when disaster strikes. But, of course, he’s not alone. All our so-called leaders do this these days.
The same dynamic holds in a corporation. A software project has numerous different groups of experts working on it. The job of a leader is to make sure they are working together properly to produce an outcome. It is also the job of the leader to ensure the outcome is meaningful in the first place. But corporations rarely have leaders. They have managers.
Thus, the software project I was working on had nobody monitoring from above. This is a very common thing in large corporations. Management is always somewhere else. Just like politicians, they show up occasionally to make speeches.
As it turned out, there was a particularly memorable speech by a manager on the project I was working on. Just at the time when I had realised the whole project was complete bullshit, we had the official kickoff meeting. Some high-level manager showed up to give the introductory pep talk during which he uttered a line I’ll never forget: “We can move the economy with this project.”
This is such a beautifully crafted piece of bullshit you almost have to admire it. It is simultaneously meaningless while also sounding grandiose. It’s a classic thought-stopper. Of course, it was completely at odds with the reality on the ground. The “economy” is about the sale of goods and services. Our project was not going to produce any good or service. Again, I have to reassure readers that I am not exaggerating for effect here. This project was not going to deliver any good or service. There was no there there.
But that didn’t stop the appearance of a project from taking place. After our kickoff meeting, we got to “work.” In most IT teams these days, there are two common practices. One is to have a daily “standup” meeting in the morning where you say what you are working on. The other is to show that work is written on a small card that is placed on a board that tracks progress. This system exists in order to make clear who is working on what.
Now, I have said that this project was not going to produce a good or service. But there was something that very much looked like one as long as you didn’t ask any silly questions like, “Why would anybody want this?” or “What actual value is being created here?” It was the illusion of a product. It turns out that corporate projects can function just as well with the illusion of a product as with the real thing.
Those familiar with the Bible story of the golden calf will recognise the group psychology that was on display. At the start of each workday, we gathered around and worshipped our illusion. As if to make up for the fact that the work was completely pointless, there seemed to be enormous amounts of it. Our work board was filled with cards, and the standup meeting took more than 30 minutes to complete. Everybody was apparently very busy doing things. What they were doing and why they were doing it were never discussed. To ask such a simple question as “Why do we need that?” could have brought the whole house of cards crashing down.
If we remember the Bible story, the people begin worshipping the golden calf when Moses was away. The moral of the story is the zombification process happens when leaders go missing. That can mean the leaders are physically not present, as in the case of Moses. But it can just as easily happen when people who are nominally leaders fail to do their job, as in the case of Gavin Newsom.
Most of the work of leading is to remind people about the meaning and values that bind them together. If you’re a political leader, you have to reinforce the values of the nation. If you’re leading an IT project in a corporation, you have to reinforce the value of the product being created. Meaningless phrases like “We can move the economy,” are the opposite of leadership.
When viewed this way, we can see that there is a complete leadership vacuum across the entire West right now, which is why the zombies are out in force. Consider these unrelated news stories from just the last week:-
- Newsom avoided responsibility for the Los Angeles fires (Australian readers will remember when our then PM, Scott Morrison, pulled the exact same trick five years ago – “I don’t hold a hose, mate”).
- Mark Zuckerberg admitted that he censored Facebook posts about covid because the government told him to. He’s trying to weasel out of responsibility now that it is politically safe to do so, proof that he completely failed to lead when it mattered.
- There was talk of Biden giving a preemptive pardon to Fauci, thereby ensuring that he doesn’t have to even face the possibility of taking responsibility for his actions during covid
- Keir Starmer refused to hold an enquiry into the rape gangs, ensuring that he doesn’t have to even face the possibility of taking responsibility
This is, of course, the modus operandi of all our so-called elites these days. We don’t have leaders; we have managers. And so we end up worshipping golden calves, quite literally, since the only thing we stand for now is gold (money). The message couldn’t really be clearer at this point: either we find ourselves some leaders, or we’ll end up like Los Angeles.